New Tap To Pay With Visa® Debit Cards: What YOU Need To Know
We started talking to customers a few months ago about a very big project here at VCNB. We told you that we are venturing into a new partnership with Tap To Pay With Visa® debit cards. To make this happen, every VCNB debit card holder would receive a brand new card by the end of summer and we needed everyone to be aware that they would get newly designed cards.
Every VCNB customer with a checking account or Health Savings Account should have received a new card by now. If you think you did not receive a new card, please take a moment to search your unread mail. Cards were mailed in plain white envelopes. If you still do not have a card, please contact our Customer Service Team so they may help you.
There’s a lot you need to know about your new card.
ACTIVATION AND DEACTIVATION
Please activate your new card and begin using it immediately. Your old debit card will work until September 30, 2024 when it will be deactivated by the bank. We recommend that you begin using your new card and destroy your old card today.
UPDATE PAYMENT INFORMATION
Do you use your debit card to autopay some regular expenses? Lots of people use them for everything from Amazon purchases to autopaying their phone bill. An easy way to keep track of and update these accounts is through the Card On File feature in VCNB Mobile. Once you log into our mobile app, just click on Cards and view the Card On File section to see the list of places where you have recurring payments. It may also be eye opening to see how many vendors have kept your card information after just one purchase.
MOBILE WALLET
These cards are compatible with Apple Pay®, Samsung Pay and Google Pay. Use your new card with mobile wallet on your device for an additional layer of security and convenience when making purchases.
REGISTER TO EARN REWARDS
If you are a Rewards debit customer, you will need to register your new Visa card with a new uChoose account. Luckily, this is a quick and easy thing to do. Just visit www.uchooserewards.com and select REGISTER. Once you have registered this card, be sure to also link your Visa Platinum credit card so you can combine your rewards earnings into one account. Have points on your old debit card? Never fear! You have options. 1. Do nothing. Those points will automatically transfer to your new account next month. 2. Once you have registered your new Visa card, you can link your old Mastercard to see your points now. 3. Cash out your points today.
CARD NUMBER VERSUS ACCOUNT NUMBER
The number on your debit card is not the same as your bank account number. You will notice that your new debit card has a different number than the last card. However, your bank account number remains the same. If you have multiple accounts and aren’t sure which card and account go together, our Customer Service Team will be happy to help you with that.
FRAUD PROTECTION
Visa has superior fraud protection that we hope you’ll like. Plus, the Tap to Pay feature allows you to pay without risk of losing your information to a skimming device. This is one of the reasons we chose to make the switch to Visa and why we are excited to work with them in the future.
DEBIT CARDS ONLY
This conversion project only includes debit cards. So, if you have a VCNB checking account or an HSA, you should have received a new card by now. Credit cards and ATM cards are not part of this project.
Do you have more questions or need additional help? Contact our Customer Service Team at 1.800.542.5004 or chat with them at www.VCNBfamily.bank.